Refund policy
Returns & Refund Policy
30-Day Money-Back Guarantee
We stand behind our products. If you are not satisfied with your purchase for any reason, you may request a return within 30 days of your delivery date for a full refund of the product purchase price.
How to Request a Return
To initiate a return, contact us at [caspianandgrey@gmail.com] within 30 days of receiving your order. Include your order number and the reason for your return. We will respond within 2 business days with return instructions.
Return Requirements
To qualify for a refund, the following conditions must be met:
- Your return request must be submitted within 30 days of your delivery date
- The product must be physically returned to us before a refund is issued — we do not offer refunds without receiving the item back
- The product must be in its original or reasonably intact condition
- You must include your order number with the return shipment
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, damaged in transit, etc.). We recommend using a trackable shipping method, as we cannot process refunds for items lost in return transit.
Refund Processing
Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds are issued to the original payment method. Original shipping charges are non-refundable.
Damaged or Incorrect Orders
If your order arrived damaged or you received the wrong item, contact us at [caspianandgrey@gmail.com] within 7 days of delivery and we will make it right at no cost to you, including covering return shipping if applicable.
Non-Returnable Items
Items that have been used beyond normal evaluation, significantly altered, or returned without prior authorization are not eligible for refunds.